1. INTRODUCTION
TM Heavy Haulage (“we,” “our,” or “the Company”) is committed to protecting the privacy of our clients, contractors, and other stakeholders. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. INFORMATION WE COLLECT
2.1 Personal Information
We collect personal information that is necessary for our business operations, including but not limited to:
– Name and contact details
– Business details and ABN
– Payment and billing information
– Delivery addresses and instructions
– Insurance details
– Driver’s license and other identification documents
– Security camera footage from our premises and vehicles
– Communication records and correspondence
2.2 Sensitive Information
We only collect sensitive information where it is reasonably necessary for our functions or activities and either:
– You have consented; or
– We are required or authorized by law to do so
3. HOW WE COLLECT INFORMATION
We collect personal information through:
– Direct communication with you
– Forms and documentation
– Our website and online platforms
– Security systems and tracking devices
– Third parties (with your consent)
– Public sources where necessary for our business operations
4. PURPOSE OF COLLECTION
We collect and use personal information for:
– Providing our heavy haulage and transport services
– Processing payments and maintaining accounts
– Meeting regulatory and compliance obligations
– Ensuring safety and security of our operations
– Managing our relationship with clients and contractors
– Improving our services
– Marketing and communications
– Responding to inquiries and complaints
– Maintaining and updating our records
5. DISCLOSURE OF INFORMATION
5.1 Third Party Disclosure
We may disclose personal information to:
– Our contractors and service providers
– Insurance providers and claims managers
– Professional advisers and consultants
– Regulatory authorities and law enforcement
– Related companies and business partners
– Payment processors and financial institutions
5.2 Overseas Disclosure
We primarily store and process data within Australia. If we need to disclose information overseas, we will:
– Ensure the recipient has appropriate data protection measures in place
– Obtain your consent where required
– Comply with applicable privacy laws
6. DATA SECURITY
We implement reasonable security measures to protect personal information from:
– Misuse, interference, and loss
– Unauthorized access, modification, or disclosure
Our security measures include:
– Physical security of premises
– Secure document storage
– IT security protocols and systems
– Staff training and confidentiality agreements
– Regular security assessments and updates
7. DATA RETENTION AND DISPOSAL
We retain personal information only for as long as:
– It is needed for business purposes
– Required by law
– Necessary for potential legal claims
When personal information is no longer needed, we securely destroy or de-identify it.
8. ACCESS AND CORRECTION
You have the right to:
– Request access to your personal information
– Request corrections to your personal information
– Lodge a complaint about our privacy practices
We will respond to such requests within 30 days.
9. MARKETING AND COMMUNICATIONS
9.1 Direct Marketing
We may use your personal information for direct marketing where:
– You have consented to receive marketing material
– You would reasonably expect us to use your information for this purpose
– We provide an easy opt-out process
9.2 Opting Out
You can opt-out of marketing communications by:
– Using the unsubscribe function in our emails
– Contacting our Privacy Officer
– Updating your communication preferences
10. COOKIES AND TRACKING
Our website may use cookies and tracking technologies to:
– Improve user experience
– Monitor website performance
– Analyze traffic patterns
– Customize content and advertising
You can control cookie settings through your browser preferences.
11. COMPLAINTS
11.1 Internal Complaint Resolution
If you have concerns about our privacy practices:
1. Contact our Privacy Officer
2. Provide details of your complaint
3. Allow 30 days for us to investigate and respond
11.2 External Resolution
If you are not satisfied with our response, you can contact:
– The Office of the Australian Information Commissioner
– Other relevant regulatory authorities
12. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect:
– Changes in our practices
– Legal requirements
– Operational needs
Material changes will be notified through our website or direct communication.
13. CONTACT US
For privacy-related inquiries, contact our Privacy Officer:
Email: [privacy@tmheavyhaulage.com.au]
Phone: [Insert Phone Number]
Address: [Insert Physical Address]
14. GOVERNING LAW
This Privacy Policy is governed by the laws of South Australia and the Commonwealth of Australia.